Customer Reviews

The real estate partner we needed! Working with Dustin was a fantastic experience! He was always very straightforward with us, while being respectful of our situation and goals in buying a new home. He also shared valuable insight about the current market conditions and the challenges therein. We couldn't have asked for a better advocate for helping us sell a home that we loved, but had outgrown. We would absolutely seek out Dustin to work with again in the future! Verified by RateMyAgent

Jay Mattlin is simply the best! I loved working with him, and I appreciate his calm demeanor, isn't pushy what so ever and very knowledgeable!

Jay is very knowledgeable about current real estate trends and practices, the local area and surrounding counties, and what is important to me as a buyer. Jay's real estate expertise is important, but I found through the journey is selling my home and buying another- that is he a 'stand-up guy'. He has integrity, believes in people finding their happiness and assisting with that, and has zero false pretenses.

I selected Jay because his social media marketing is always on-point. He mixes humor with facts and it's memorable. Jay is a hometown guy who cares about his clients and not just the sale. I had Seller's remorse within one week of being in contract, when I could not find a suitable home. I'm sure Jay was naturally disappointed, but his words and actions were always positive. Eventually, I found a replacement home and Jay represented me for that contract in an excellent manner. I will recommend Jay to anyone buying or selling their home.

Because we had Jay when we bought this house in 2017 it was import to me to have Jay help us again. My husband and I live in Florida we didn't know about what the laws are in Ohio. In 2017 we needed so much help getting things done from down here,Jay got us all the phone numbers that we would need to start a new house up north. I was looking for Jay when we first got to Ohio to sell the house, it took about a week to find Jay and did after awhile.

We highly recommend Jay Mattlin. He made the selling process super easy and kept us informed along the way. He listened to our concerns and opinions on selling our property and gave his honest feedback. His team did a great job with photos and video highlighting our house and property. We felt comfortable with Jay and appreciated how smoothly everything was handled. Working with Jay and Key Realty was an excellent experience. Jay walked us through the entire process of selling a home. He was professional,quick and efficient. We were relocating out of state and he was able to close the on the sale when we were ready.

Would not use anyone else but Jay Mattlin. Jay was beyond excellent to work with. He worked hard to find available properties within the criteria we gave him. He called us as soon as he knew of new homes available and was always just a phone call or text away, when we found property that we saw first. He kindly dealt with all the text and calls we made with openness and a sense of humor.. He was always smiling and happy and he was like dealing with family. Our home search was through the winter months and we were out in all kind of weather, and Jay never complained. Right after we closed Jay gifted us with a basket of home care products as a thank you gift. I would recommend Jay to anyone looking to buy their first or next home.

Jay went above and beyond to get my dad’s house sold easily and quickly. He is very knowledgeable, get’s back to you quickly. I would highly recommend him to anyone.

It was amazing working with Jay. He understood our needs as a family and was understanding of our crazy schedule and time constraints. Jay Mattlin is simply the best realtor that your going to find in the Fairfield county area.

There is no doubt after working with Jay that he has a strong passion for real estate. Buying a home is a very emotional experience. Jay helped keep my wife and I in check with reality the whole time! That alone is going above and beyond for his clients. Grateful for his communication skills allowing us to be informed and handled when anything arose during the purchase of our new home!

Jay was great to work with since we first reached out to him. From that conversation forward, he was always very prompt in answering questions/scheduling things that he could. He always found a way to make time for us when we would want to look for a house within that day (with the crazy market… you had to be there that day lol). After we found a house, and the offer was accepted, Jay was very helpful in navigating the process, by having great resources for us to use, as well as helping us when we had to change lenders. All of this was done very professionally and Jay was clear in communicating what he could and couldn’t help us with.

Jay was incredibly helpful throughout the entire process he was always very responsive and always tried to help whenever he could. As a first time homebuyer, we really needed someone knowledgeable and someone to guid us especially in the housing market we are in and Jay over-delivered.

Love Jay's style! We had to move a million different parts simultaneously and very quickly. He conquered every one with ease. If he was sweating, he hid it well which also gave me reason to remain calm as well. Jay's smart, knows the market, ready to move on a moments notice-- in a nutshell: I'd do it again without question! Thank you Jay. You're the best!

Jay was so helpful and knowledgeable! Buying a house was stressful, but he helped us navigate it with knowledge and humor. Jay definitely helped us thru every step of the process I would recommend jay to anyone!

I had never sold a home before and had very little knowledge about the process in selling a home. Jay's knowledge, extensive experience and dedication quickly put my mind at ease. He supported me throughout the process with a personal touch. The communication he provided was prompt and always consistent. I was going through a difficult time with the passing of my mother and the needing to get her home ready to list. Jay was very understanding and compassionate and supportive throughout the process. His integrity and ethics went beyond my expectations and his help during the closing was greatly appreciated. I want to thank Jay once again for everything and congratulations on being elected Vice President of the Lancaster Realtor Board for 2026.

Jay was always available to answer my questions. He actually got me in to see the property the first day I called! Jay’s hometown knowledge of the area, along with his attention to detail made me feel comfortable every step of the way. Thank you Jay, for making buying a breeze! I couldn’t be more happy with my beautiful cottage.

Jay Mattlin was incredible to work with! He handled the sale of my homes with professionalism, confidence, and clear market expertise. His communication was consistent and transparent every step of the way, which made the entire process stress-free. Jay’s knowledge of the market helped us price the properties perfectly and get great results quickly. I felt completely supported and knew I was in good hands. Highly recommend Jay and the Key to Home Property Group!

he always keep me notify of the situation and any questions I had he had the answer or would get back with me in a timely matter.....he not just a friend but a true professional agent

I have used Jay to sell real estate for several years. Jay handles the entire process, from start to finish, with expertise and dedication. Every transaction is smooth and Jay keeps you updated and informed along the way. I wouldn’t work with anyone else.

In addition to serving all persons, more and more LGBTQ+ persons are moving to Lancaster and he will be the “go to agent” for people of our community. He’s sharp, energetic, intelligent, decent. and HONEST! He actually listens to the client, accesses their needs, and works to make THEIR Real-estate realities happen! He’s not just in it for HIS commission, or to move a property, or get another award to hang on his wall. He has integrity and wants his clients happy and content with their Real-estate transaction. Rare these days in any profession—rarer still in Real-estate agents (hate to say it).

Jay Mattlin has the experience I was looking for. Jay explained what needed to be done to get the house ready for sale to have a positive impression. He is very knowledgeable. I recommend him and would use him again. The entire process was clearly explained and I was updated throughout. It was a good experience.

Jay made the process easy for me to sell my home, nothing but straightforward communication and honest answers to any questions I had along the way. Way easier than I anticipated. Jay was even able to get my part of the closing moved up so our vacation wasn’t interrupted. And kept me up to date along the way as things progressed.

Jay was wonderful to work with. My mom was in another state and he was very patient with our situation.

Working with Dustin was a fantastic experience! He was always very straightforward with us, while being respectful of our situation and goals in buying a new home. He also shared valuable insight about the current market conditions and the challenges therein. We couldn't have asked for a better advocate for helping us sell a home that we loved, but had outgrown. We would absolutely seek out Dustin to work with again in the future!

Jay was fantastic! We had spoken to a few other realtors before we worked with Jay. The other realtors were not punctual, and we lost out on opportunities because of it. Just days into our home search with Jay and we were in contract! He walked us through every step of home buying, and made sure we received updates. He helped explain our appraisal and inspections, and gave good advice every step of the way. It was a seamless, streamlined process. We felt like we could relax and trust him to handle it, unlike with the realtors we tried before. Honestly, cannot say enough good things about him! We will definitely recommend others to buy or sell their home with Jay! :)

Working with Dustin & Jay was a fantastic experience! Their expertise and commitment to finding the right home steadied us every step of the way. We will use them again & recommend them highly!

He was awesome anytime I want to look at something he was there for me

During every step of our home sale journey, I felt that Jay always put our best interests first. He communicated everything to me in a very professional way. Jay worked very hard to make the transition from our old house to our new house the best possible experience.

Jay is very intelligent, friendly, and keeps an open line of communication from start to finish. His attention to detail is impeccable; he will proactively let you know of anything that’s easy to overlook, as he doesn’t want you to have any “surprises” that aren’t pleasant in the future. He treats you as an equal and a friend and is willing to explain the process of purchasing, always with patience and your best interest in mind. I would recommend him for anyone looking to purchase land or a home, regardless of if it’s your first or tenth purchase.

Jay and Dustin were the absolute best. They gave us answers to any and all questions we had throughout the buying and selling process. If they didn’t know the answer, they found the resources to get them. Their dedication to ensure we found the perfect house was shown in every showing, every offer, and every rejection we received. Thru every battle, they were there, reassuring us that they would find our home. Dustin and Jay were kind, offered incredibly comforting words, and were very professional. They had excellent communication with us thru the entire process and made sure we understood what was going out the entire sale and purchase. I never plan to move again, but if I do, I will not hesitate to call them. I will make sure anyone I know and love uses these fellas to find their home! If you want agents who have your best interest in mind from start to finish, look no further. Dustin and Jay made an incredibly hard process go smoothly. 12/10 recommend for all your real estate needs!

Jay was always prompt and courteous in communications. He spoke with clear intentions. I am grateful for his professional knowledge and expertise that helped make an already stressful situation enjoyable. Thank you

Jay has so much knowledge of the Fairfield county area and is familiar with the market and what you need as a buyer, which makes using him as your realtor so wonderful. He’s always a step ahead, so you’re never left wondering what happens next. Thank you for everything, Jay. We couldn’t have done it without you.

Jay will ask you to do two things: Provide him with your pre-approval letter and tell him what you want most in a home. After that, you really don't have to do anything. I know that last statement is not entirely true, but it feels that way. He covers everything! He answers all of your questions. He takes fear and uncertainty out of the process. This allows you to relax and enjoy the entire experience. He gave me a book at the first showing: "The Ultimate Home Buyer's Guide", by Jay Mattlin. This became a valued reference guide. Bravo!! Take the time to read it, often. Jay is with you every step of the way. From the first showing to the last. Putting in an offer. Explaining every detail of the contract. Attending the home inspection. Negotiating a price reduction as a result of the home inspection. Providing a timeline for your reference during the process. When you are on this journey to purchase a home. You soon realize, you have a team: mortgage broker, insurance agent and your realtor. Jay is the team captain. Yesterday, this single woman became a homeowner. I could not have done that without Jay Mattlin.

As usual, Jay worked his magic on the sale of our home. This is the third transaction Jay has worked on with us. He handled the open house and additional showings while we were on vacation and we sold for much higher than I expected. He shielded us from some time wasting mistakes made by the buyers agent and hand delivered our closing proceeds after the title company noted the buyers forgot to sign some documents.

Jay is an accomplished professional realtor .. I would recommend him to anyone that may need services concerning buying or selling property..great to work with.. an all around pretty great guy..

Jay and Dustin were both very helpful throughout this process. I couldn’t have asked for a better experience!!! Amazing experience and I would recommend to anyone!

Jay is an amazing realtor and paid very close attention to our wants and needs. He made sure that he found the perfect place for us and that we had everything we needed to for the process of buying a home. He found the perfect home for us and I could not be happier using him. Jay is an excellent person and will address any concerns or needs you have throughout the entire homebuying process!

Jay is the only realtor I will use. He is knowledgeable, helpful, and efficient. Jay makes the selling process as easy as possible and is always there for his clients.

I’ve known Jay Mattlin for a while personally, but I’ve never actually worked with him professionally. I cannot thank Jay enough for everything that he did during my home buying experience. Jay not only helped me through the technical, but the emotional side as well. Being a first time home buyer, he understood my needs extremely well. I had a lot of random scenarios and questions. Some a little ridiculous, but Jay was available almost at anytime when these inevitably popped up. Overall, this experience was made better by having an experienced, professional Realtor.

Jay and Dustin were the absolute best. They gave us answers to any and all questions we had throughout the buying and selling process. If they didn’t know the answer, they found the resources to get them. Their dedication to ensure we found the perfect house was shown in every showing, every offer, and every rejection we received. Thru every battle, they were there, reassuring us that they would find our home. Dustin and Jay were kind, offered incredibly comforting words, and were very professional. They had excellent communication with us thru the entire process and made sure we understood what was going out the entire sale and purchase. I never plan to move again, but if I do, I will not hesitate to call them. I will make sure anyone I know and love uses these fellas to find their home! If you want agents who have your best interest in mind from start to finish, look no further. Dustin and Jay made an incredibly hard process go smoothly. 12/10 recommend for all your real estate needs!

Jay was amazing to work with. We are first time home buyers and the city was being a pain but Jay always kept us updated on the house and made sure we fully understood what was going on. We had a TON of questions and Jay would get back with us instantly with answers that were easy to understand. He would even answer our questions late at night and weekends when we asked them. Jay went above and beyond to get us in our home as fast as he could and we are so appreciative. He made our first home buying experience so much better than it would have been without him. He is a great realtor and awesome to work with. Jay has extensive knowledge of the area and the entire home buying process.

This was our second time using Jay to buy a house and he always gets it done. We were looking for a specific type of home for a long time. Closing became a challenge with the sellers but Jay worked it all out and we closed on time.

Unfortunately the reason for selling our house is because of a marriage separation. As anyone can imagine this situation required some extra understanding and care. Jay was amazing throughout the process. He was organized and professional from the first contact. He was kind and patient when things got tense. Selling a house is difficult enough on its own. But I can’t imagine going through the situation with anyone but Jay. He was the very definition of rising above and beyond. I would never go with anyone else.

Selling a home and moving a distance away from family is always hard. Jay helped by making the process of selling the home seamless. The timely reminders throughout the process were very helpful- keeping us all on track.

Jay made the selling process a breeze! Our family dynamic is unique (LGBTQ), and rare in this area. We knew that Jay would be sensitive to our needs. We appreciate Jay’s honesty and experience in the field, as well as his lifetime knowledge of the Lancaster area. He was reliable, responded quickly, and was open to any and all questions. We appreciate his accessibility, honesty, and sensitivity. We are so thankful for him!

My house buying process was a breeze with helpful recommendations from Jay, an easy singing process, and Jay’s availability to answer all of my questions along the way! Thank you for helping me buy my first home!!

Jay Mattlin is great to work with as a real estate agent! I would recommend him to anyone looking to purchase or sell a home.

Jay worked with us to help us find the perfect condo. He was knowledgeable and was available to visit the homes whenever we asked. He responded quickly to my hundreds of questions. I highly recommend him

I highly recommend Jay Mattlin for land & home purchase needs!

Jay is knowledgeable, prompt, responsive, friendly, and gets things done. I won't use anyone else when doing real estate transactions!